FAQ

All prices on www.familysafety.ch are given in CHF and EURO.

If you order from Switzerland, the price is given in CHF and contains VAT. If you order outside from Switzerland, no Swiss VAT will be charged and the VAT liability is shifted to the recipient of the product. Products for delivery outside Switzerland may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient. Please contact your local customs office for further details.

Payment:

  • by bank transfer,
  • through a PayPal account
  • by credit cards (Master, Maestro, Visa, American express, Postkarte)
  • on invoice when receiving the product

Delivery:

  • 2-3 workdays within Switzerland,
  • 3-10 workdays in Europe

Shipping costs are not included in the price, but calculated as an extra charge.
Free shipping for orders above CHF 80 in Switzerland or EUR 500 in the European Union.

Return and exchange: within 14 days from the date you received the item from FamilySafety